Returns & Exchanges

At Servet, we strive to ensure your gourmet food items arrive in perfect condition; however, due to the perishable nature of our products, we offer a specialized return process for damaged or incorrect orders. Please review the steps below to facilitate a swift resolution for your purchase.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your package for any signs of damage, leakage, or incorrect items to ensure freshness and quality.

• 2.
  Document the Issue

  Take clear photographs of the product and its original packaging within 24 hours of delivery to provide proof of the discrepancy.

• 3.
  Contact Support

  Email our customer care team with your order number and the attached photos to initiate an exchange or a refund request.

• 4.
  Receive Resolution

  Once validated, we will process your replacement shipment or issue a full credit to your original payment method within 3-5 business days.